Representing the European chilled food manufacturing industry


How we use your information

This privacy notice tells you what to expect when ECFF collects personal information. It applies to information we collect about:

Visitors to our website
Individuals in relation to a data protection or freedom of information complaint or enquiry
People who use our services, eg who subscribe to our newsletter or request a publication from us

1. Visitors to our website

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting either of our websites ( or We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

2. Use of cookies by ECFF

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit

3. People who use ECFF services

ECFF offers various services to the public. For example, we make available certain publications.

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time.

4. Queries

ECFF tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of ECFF’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

5. Access to personal information

ECFF tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by contacting us. If we do hold information about you we will:

*    give you a description of it;
*    tell you why we are holding it;
*    tell you who it could be disclosed to; and
*    let you have a copy of the information in an intelligible form.

To make a request to ECFF for any personal information we may hold you need to put the request in writing to ecff{at}

We will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes.

6. Disclosure of personal information

In most circumstances we will not disclose personal data without consent, but we may pass on personal data without consent for example, to produce anonymised statistics and to check that the information we hold is accurate and up to date.

7. Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

8. Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 18 April 2012.

9. How to contact us

Requests for information about our privacy policy can be emailed to ecff{at}